At Lagoona Beach Bungalows, we understand that true hospitality extends beyond providing comfortable accommodation—it includes safeguarding your personal information with integrity and professionalism. This Privacy Policy explains how we collect, use, protect, and manage your personal data in a responsible, transparent, and lawful manner. Our commitment is centered on ensuring that every guest feels secure, respected, and confident when interacting with us, whether online or during their stay at our property.

Hotel Information

Lagoona Beach Bungalows is located at Sanghiangkalang St., Batukaras Beach, Pangandaran, West Java, Indonesia. As a beachfront hospitality provider, we are dedicated to offering a serene and comfortable experience for all guests. For inquiries regarding this Privacy Policy or any matter related to your personal data, you may contact us by phone at +62 823 0009 9900 or via email at contact@lagoonabeachbungalows.com. We value open communication and are committed to responding promptly and professionally to all concerns.

Information We Collect

We collect personal information only to the extent necessary to deliver our hospitality services efficiently and responsibly. This may include your full name, contact details such as email address and telephone number, booking information, and payment-related details processed through secure and authorized systems. In certain cases, identification information may be required to comply with Indonesian hospitality and administrative regulations. When you interact with our website, limited technical information such as IP address, browser type, and device data may also be collected to ensure security and optimal performance. All information is gathered lawfully, transparently, and strictly for operational purposes.

Purpose of Data Collection

The personal data we collect is used exclusively to enhance your experience and ensure seamless service delivery. This includes processing reservations, confirming bookings, communicating essential information about your stay, facilitating secure payments, and responding to inquiries. Additionally, your information allows us to improve service quality, maintain operational efficiency, and comply with applicable legal obligations. We do not collect unnecessary data, and we do not use your information for purposes unrelated to hotel operations. Our approach remains focused on guest satisfaction, safety, and trust.

Guest Comfort and Data Protection Commitment

At Lagoona Beach Bungalows, guest comfort includes the assurance that personal information is handled with the highest level of care. We implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access, misuse, alteration, or disclosure of your data. Access to personal information is strictly limited to authorized personnel who require it to perform their professional duties. We regularly review our internal procedures to maintain strong security standards. Protecting your privacy is not merely a legal obligation—it is a core element of our hospitality values.

Cookies Policy

Our website may use cookies and similar technologies to enhance your browsing experience, remember user preferences, and support secure login functionality where applicable. Cookies allow us to improve website performance and usability without collecting sensitive personal data. You retain full control over your browser settings and may choose to disable cookies at any time; however, certain website features may function less effectively as a result. Our use of cookies is limited, transparent, and intended solely to improve your interaction with our online services.

Embedded Content

From time to time, our website may include embedded content such as videos, maps, or images from third-party platforms. Such content behaves in the same manner as if you had visited the originating website directly. These external platforms may collect data in accordance with their own privacy policies. While we carefully select trusted service providers, we encourage guests to review the privacy policies of external websites to fully understand how their data may be handled outside our domain.

Data Sharing Policy

We maintain a strict policy against selling, renting, or trading personal data. Guest information is treated as confidential and is shared only when necessary for operational or legal purposes. This may include secure payment processors, IT service providers supporting our reservation systems, or government authorities when required by law. Any data sharing is conducted under confidentiality agreements and in compliance with applicable regulations. We remain firm and transparent in protecting guest information from unauthorized third-party access.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including hospitality services, administrative requirements, tax obligations, and compliance with Indonesian regulations. Once data is no longer required, we ensure it is securely deleted or anonymized to prevent unauthorized use. Our retention practices are designed to balance legal compliance with responsible data management.

Your Rights

We respect your rights regarding your personal information. You may request access to the personal data we hold about you, request corrections to inaccurate information, or request deletion of your data where legally permissible. Certain data may need to be retained for regulatory or administrative reasons; however, we will always explain any such limitations clearly. All requests may be submitted via email to contact@lagoonabeachbungalows.com, and we will respond within a reasonable timeframe in accordance with applicable laws.

Regulatory Compliance

Lagoona Beach Bungalows operates in accordance with applicable laws and hospitality regulations in Indonesia. Where required, guest identification information may be collected and maintained to comply with local government and administrative requirements. We approach regulatory compliance with professionalism and transparency, ensuring that our obligations do not compromise guest privacy beyond what is legally necessary.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in operational practices, regulatory requirements, or technological advancements. Any revisions will be published on our website to ensure transparency. We encourage guests to review this page regularly to remain informed about how we protect their information.

Contact Information

Lagoona Beach Bungalows
Sanghiangkalang St., Batukaras Beach
Pangandaran, West Java, Indonesia
Phone: +62 823 0009 9900
Email: contact@lagoonabeachbungalows.com